FAQs


Ship from
All products are shipped from KARTLABEL's designated fulfillment center after production is completed.

Ship to
We currently ship to all regions listed in the shipping options at checkout.
Please note that, depending on the courier's situation or local conditions, some areas may temporarily or permanently become unavailable for delivery.

Delivery time

Because KARTLABEL products are made to order, production begins after your order is placed.

  • Average delivery time is about 3–14 days after the order is confirmed.

  • Depending on the region, order volume, or courier circumstances, delivery may take longer.

For items with special schedules (such as limited drops or collaboration items), please make sure to check the delivery information on each product detail page before completing your order.

Are the products sold by KARTLABEL genuine?

KARTLABEL only deals in genuine products that are officially licensed.

Will currently out-of-stock items be restocked?

Some items may be restocked depending on the situation, but typically, limited edition goods are available only in restricted quantities or for a limited time. To avoid missing out on products you are interested in, please visit us frequently for updates.

What payment methods are accepted for purchases?

We accept a variety of payment methods, including major credit cards and PayPal. You can choose your preferred method during checkout.

What is the refund and exchange policy?

If there is an issue with your product, exchanges or refunds are available. Please note that items must be unopened and returns should be initiated within 7 days after contacting customer service.

Is membership required to shop?

Membership is not mandatory, but signing up gives you access to exclusive discounts, reward programs, and order history management.

How can I stay updated on KARTLABEL's news through social media?

If you’d like to receive updates on the latest news and special events from KARTLABEL, please follow us on our social media accounts.

Where can I check for special events or promotions?

You can find all ongoing promotions and special discounts on the events page of our store.